Refund policy

At Lincoln Brooks, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your furniture purchase, we offer a hassle-free refund policy within 30 days of delivery.

Eligibility Criteria
To be eligible for a refund, items must be unused, undamaged, and in their original packaging. We reserve the right to refuse refunds on items that show signs of wear or damage caused by misuse or improper handling.

How to Initiate a Refund
To initiate a refund, please contact our customer service team within 30 days of receiving your order. You can reach us via email at [customer service email] or by phone at [customer service phone number]. Please provide your order number and a brief explanation of the reason for the return.

Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a manufacturer defect or an error on our part. We recommend using a trackable shipping method to ensure your return is received promptly.

Refund Process
Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item. If the return meets our eligibility criteria, we will process the refund to your original method of payment within [number of days] business days.

Exclusions
Please note that certain items, such as custom-made furniture or clearance items, may not be eligible for refunds unless they are defective or damaged upon receipt. Additionally, refunds are not available for items that have been altered or modified in any way.

Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to contact us. Our dedicated customer service team is here to assist you and ensure your satisfaction with every purchase. You can reach us via email at lincolnbrooks11@gmail.com.