FAQs
Whether you're curious about our shipping policies, product details, or returns process, you'll find the information you need right here. If you can't find the answer you're looking for, feel free to reach out to our customer service team for further assistance. We're here to help make your furniture shopping experience as smooth and enjoyable as possible.
Frequently Asked Questions
Shipping
At this time, we only ship within Australia.
Shipping times vary depending on your location and the shipping method chosen at checkout. Standard shipping typically takes 3 to 4 business days.
Shipping costs are calculated based on the weight, dimensions, and shipping address of your order. You can view shipping costs during the checkout process.
Products
Yes, we offer assembly services for select furniture items. Please contact our customer service team for more information.
Yes, we offer a range of outdoor furniture specifically designed for outdoor use and constructed from weather-resistant materials.
Order
Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request.
Returns & Exchanges
We offer a 30-day return policy for eligible items. Please refer to our Returns Policy for more information on how to initiate a return.
To initiate a return or exchange, please contact our customer service team with your order number and reason for the return. We'll guide you through the process and provide further instructions.
